The adoption of corporate social responsibility criteria (CSR) in business management implies:

• The FORMALISATION of policies and management systems in economic, social and environmental fields.
• Training TRANSPARENCY with respect to the results reached in such fields.
• And external AUDITS of them.

Companies exercise their social responsibility when they satisfy the expectations of their behaviour with respect to the different groups of interests (stakeholders: employees, partners, clients, local communities, the environment, stockholders, suppliers), contributing to the sustainable social and environmental development.